Terms and Conditions


1. Discounts subject to availability and cannot be combined with other promotional offers or existing discounts on the website. Online Exclusive Offer applies to regular price items.

2. This offer cannot be used in conjunction with the Red By Dufry member discount.

3. Offer valid on all Reserve & Collect orders placed from 1 January 2023. Orders must be placed at least 48 hours prior to collection and collected within 30 days of your order date. Changes to the date or terminal of collection made after the order has been placed might mean you will be unable to collect your order, although we will do all we can to meet your request.

4. Only available to departing passengers with a valid boarding card in airport locations. The name on the Reserve & Collect order must match the name on the boarding card. Failure to have the appropriate information may result in orders being unfulfilled.

5. We reserve the right to make changes to the prices of the Products from time to time.

6. This offer only applies to Reserve & Collect orders placed and collected at participating locations. If the offer applies to your departure location, it will be shown when you select your collection store on the Reserve & Collect website.

7. When you collect your order, if any of the products in your order are on promotion (for example, buy one get one free), and the promotion is better than this offer, then the best available discount will be applied when you purchase your products.

8. This offer cannot be used with any other money off voucher or discount voucher.

9. The following brands, categories and items are excluded from this offer & promotion:
Tobacco (All Brands) ; Liquor (Dom Perignon, The Macallan, Hennessy, Krug, Moët & Chandon, Ruinart, Veuve Clicquot, Mar de Frades).

10. This promotion cannot serve as tender and there are no cash alternative.

11. The usual terms and conditions apply to all Reserve & Collect orders.